Reviews

Discover Why Our Customers Love Us – Read Their Reviews!

5.0
Rated 5.0 out of 5 stars
Based on 1 review
Total 5 star reviews: 1 Total 4 star reviews: 0 Total 3 star reviews: 0 Total 2 star reviews: 0 Total 1 star reviews: 0
100%would recommend this product
DesignRated 5.0 on a scale of 1 to 5
Product QualityRated 5.0 on a scale of 1 to 5
Value for MoneyRated 5.0 on a scale of 1 to 5
1 review
  • JL Profile picture for James L.google logo
    James L.
    Verified Buyer
    Reviewing
    Victorinox VX Sport Evo Backpack on Wheels
    I recommend this product
    Product Standouts Comfortable, High Quality Craftsmanship, Good Storage Size, Excellent Security Protection, High Quality Finishings
    Rated 5 out of 5 stars
    8 months ago
    My favorite rolling backpack…ever!

    I carry A LOT of stuff with me for work and had been looking for a great wheeled bag that would take some of the strain off my back. Tried a few others but none handled the job like this amazing offering from Victorinox. Plenty of room for electronics, books, notebooks, cords and cables. The odd way the straps come around the front actually works really well for two reasons. First, the wheels never touch your clothes and that’s key when you are dragging this bag around the city. Secondly, the outer pockets with valuables such as your passport are tucked against your back and almost impossible for pickpockets to access while it’s on your back. The zippers and the telescoping handle are smooth and the handle is long enough to pull this bag without it nipping at your heals or having to stay bent over. I highly recommend it if you are looking for a large rolling backpack!

FAQs

Please read our FAQs page to find out more.

Shipping

Shipping made simple.

What Are Your Shipping Options?

Allow 1 business day for processing for all standard orders and 2 days for personalized orders.

[Free Ground Shipping] - 3 to 5 days transit Via FedEx, UPS, or USPS.

[Free 1-Day Local Shipping] - Florida Addresses only. Eligible products will have this selection at Checkout.

[Free 3-Day Shipping] - Select Products. Products with this option will have a tag indicating this on its listing page.

[3-Day Transit Shipping] - Calculated at checkout 

[2-Day Transit Shipping] - Calculated at checkout 

[Overnight Shipping] - Calculated at checkout

Shipments
to Miami, Florida addresses can be delivered in under 2 hours. Minimum
$150 purchase required. Contact us after you submit your order at (888)
844-4145 or hello@voyageluggage.com

Oversize Order Charge - Any product that weighs over 30 pounds may incur a $30 oversize order charge.

How Fast Does Voyage Ship Orders?

At Voyage, we value your time, so we aim to ship your order within 1-2 business days. 

Shipments to Miami, Florida addresses can be delivered as fast as under an hour. Check each product page to see if this option is available. Or please reach out to confirm.

Where does Voyage ship to?

Right now, we currently ship everywhere in the contiguous United States. Hawaii and Alaska orders are accepted at an additional charge calculated at checkout.

We do not ship to P.O Box addresses.

Order Not Received, Stolen, or Wrong Address

Can’t locate your order? We understand how frustrating that can be! Before reaching out, please take a moment to check these common areas:

  • Side entrance
  • Back patio
  • Garage or driveway
  • Nearby bushes or landscaping

Additionally, ask your neighbors if they might have received the package on your behalf. If the package is still missing after three days, feel free to contact us, and we’ll assist you in resolving the issue.

Incorrect Addresses or Refused Deliveries

At Voyage, we cannot take responsibility for packages lost due to incorrect shipping details provided at checkout. Examples include:

  • Incorrect apartment or house numbers
  • Mistyped street names
  • Any other errors in the address

We are also not liable for packages that were refused or left unclaimed. In such cases, we recommend contacting the shipping carrier directly with your tracking information and full name to address the matter.

Marked as Delivered but Not Received

If your tracking information shows that the package has been delivered but you haven’t received it, we’re here to help. We can assist you in filing a claim with the carrier.

  • Please notify us within 7 business days of the delivery status update to begin the claims process.

Important: Filing a claim does not ensure a replacement or refund. The final resolution depends on the carrier's investigation and their findings.

Order Questions

Find solutions to common order questions.

How can I track my Voyage order?

Tracking your order is simple and convenient. Once your order is shipped, we'll send you an email with tracking information. You can also log into your Voyage account anytime to check the status.

Can I modify or cancel my order with Voyage?

We understand that sometimes things change. If you need to modify or cancel your order, just contact our friendly customer service at (305) 998-0687 as soon as possible. We'll do our best to accommodate your request.

Price Match Guarantee

At Voyage, we want to make sure you get the best deal possible. If you find the same item offered at a lower price on another website simply contact us with the details, and we'll take care of the rest. We might even be able to beat it!

Corporate Orders

Looking for a sweet deal on volume or corporate purchases? You've come to the right place! We're all about finding the perfect fit for your budget, and we'd be thrilled to put together a customized quote just for you. So, go ahead and drop us a line at hello@voyageluggage.com. Whether you know exactly what you want or need a little guidance, we're here, ready to make your next travel experience a breeze.

Didn’t find your answer?

Don't hestitate to contact us