FAQ
The below Frequently Asked Questions (FAQ's) are some common questions and concerns of our customers.
Seoul BTS Large Metallic 15"
$134.00
$134.00
Our best-selling backpack that highlights all of the iconic features and benefits Kipling is known for. The Seoul backpack is equipped with padded shoulder straps, a durable exterior and roomy interior. Easily fits all of life’s essentials (big & small), plus it has a built-in protective sleeve for your laptop, too!
Features
- Exterior: Nylon / Interior: Recycled Polyester
- Top carry handle
- 15" laptop sleeve
- Two front zip pockets
- Water bottle pockets
- Adjustable, padded backpack straps
- Monkey keychain
- Imported
Dimensions: 12.75 x 17.25 x 8
Weight: 1.41 lbs
Volume: 27L
Lighting Fast - Shipping & Handling
- FREE 2-Hour Shipping on orders over $200 in Miami.
- Just place your order, no need to do anything else. - Orders must be placed by 6 pm
- Speedy Processing.
- Free Standard Delivery to Continental USA
Easy Returns
- When the Unexpected happens.
- Hassle-Free Returns
https://www.kipling-usa.com/kipling-limited-warranty/kipling-limited-warranty.html
Shipping
At Voyage, we value your time, so we aim to ship your order within 1-2 business days. We know you're excited to receive your luggage, and we're excited to get it to you! *Shipments to Miami, Florida addresses can be delivered as fast as under an hour. Check each product page to see if this option is available
We offer a range of shipping options to fit your needs, including Ground (3 to 6 business days), 3-Day, 2-Day, and Overnight. Feel free to choose the one that suits you best! *Shipments to Miami, Florida addresses can be delivered as fast as under an hour.
Right now, we currently ship only in United States. Alaska and Hawaii addresses will be shipped at a different rate which will be calculated at checkout. Additionally, we do not ship to P.O Box addresses at this time.
Absolutely! We offer free Ground shipping on most orders. Let us take care of the shipping so you can focus on planning your next journey.
Order Questions
Tracking your order is simple and convenient. Once your order is shipped, we'll send you an email with tracking information. You can also log into your Voyage account anytime to check the status.
We understand that sometimes things change. If you need to modify or cancel your order, just contact our friendly customer service at (888) 844-4145 as soon as possible. We'll do our best to accommodate your request.
At Voyage, we want to make sure you get the best deal possible. If you find the same item offered at a lower price on another website simply contact us with the details, and we'll take care of the rest. We might even be able to beat it!
Looking for a sweet deal on volume or corporate purchases? You've come to the right place! We're all about finding the perfect fit for your budget, and we'd be thrilled to put together a customized quote just for you. So, go ahead and drop us a line at hello@voyageluggage.com. Whether you know exactly what you want or need a little guidance, we're here, ready to make your next travel experience a breeze.
Returns and Exchanges
We want you to be delighted with your purchase. If for any reason you're not, you can return unused and undamaged items within 30 days for a full refund. Contact us using the chat box, contact page, or call (888) 844-4145. Just make sure to send it to our address at 350 San Lorenzo Ave, Unit 2222, Coral Gables, Florida 33146.
Returns are free if there was an error or mistake committed on our end. Exchanges are also free of charge. For any other return requests, you will be charged for the cost of the return label. The cost of the label will be dependent on location and the size and weight of the product.
Your refund will include the original price of the product and any applicable taxes, minus the cost of the return label if applicable.
Click the Return link at the top of the page to submit your return request. Or if you prefer, you may contact us at hello@voyageluggage.com, and we will provide you with a prepaid return label
Credits will be issued by Voyage within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records.
Contact Us First: Just give us a call at (888)844-4145, use our chat box, contact form or email us at hello@voyageluggage.com. We're here to help you find the perfect replacement. Send Back the Original Item: You'll need to send back the original, unused item within 30 days to 350 San Lorenzo Ave, Unit 2222, Coral Gables, Florida 33146. Choose Your New Item: Once we receive your original item, we'll guide you in selecting the perfect replacement. Whether it's a new color, a different size, or an entirely different product, we'll make sure it's just right for you. Enjoy Free Shipping: To make things even smoother, we'll ship the new item to you for free (applies to Ground shipping within the contiguous United States). Remember, your happiness is our priority. So if you have any questions or need assistance with an exchange, don't hesitate to reach out. We're here to make your Voyage experience extraordinary.