Poncho & Pouch

How much is shipping?

Ground Shipping to the contiguous USA is free.

Special free 2 hour luggage delivery available for Miami customers, orders $200 or more.

How quickly does Voyage ship my order?

At Voyage, we value your time, so we aim to ship your order within 1-2 business days. We know you're excited to receive your luggage, and we're excited to get it to you! Shipments to Miami, Florida addresses can be delivered in under 2 hours. Check each product page to see if this option is available.

What shipping options are available at Voyage?

We offer a range of shipping options to fit your needs, including Ground (3 to 6 business days), 3-Day, 2-Day, and Overnight. Feel free to choose the one that suits you best! Shipments to Miami, Florida addresses can be delivered as fast as 2 hours.

Where does Voyage Ship to?

Right now, we currently ship everywhere in the contiguous United States. So no Alaska, or Hawaii yet.

Is free shipping available?

Absolutely! We offer free Ground shipping on most orders. Let us take care of the shipping so you can focus on planning your next journey.

For a successful return:

We believe in a seamless travel experience, and that includes returns. You have a full 30 days from the day you receive your purchase to decide if it's perfect for you.

Make sure your item is just as you received it: unused, with all the tags, and in its pristine packaging. Don't forget to keep that receipt or proof of purchase handy.

Need to start a return? Drop us a line at hello@voyageluggage.com, and we'll guide you through the process. Once we give you the green light, we'll share a return shipping label and the how-tos. Just remember, we can't process returns unless they've been approved first.

For any return-related queries, we're always here to help. Reach out at hello@voyageluggage.com.

Did Something Go Awry?

If your order arrives and it's not up to par—whether it's damaged, defective, or just not what you ordered—please let us know right away. We're committed to making things right.

A Few Things to Note:

There are some items that just can't be returned, like perishables, custom-made goodies, personal care products, or anything hazardous or flammable. Not sure about your item? Contact us, and we'll clear things up.

Also, please note that we can't process returns for items on sale or gift cards.

Swapping Items?

If you'd like to exchange something, the quickest way is to return the current item (after it's approved) and place a new order.

About Refunds:

Once we get your return and give it a look-over, we'll shoot you an email about the refund's status. If it's all good, the refund will bounce back to your original payment method. Remember, banks and credit cards might take a bit to show the refund, so keep an eye out!

Here's to smooth travels and even smoother returns,

The Voyage Team