Contact Us First: Just give us a call at (888)844-4145, use our chat box, contact form or email us at hello@voyageluggage.com. We're here to help you find the perfect replacement. Send Back the Original Item: You'll need to send back the original, unused item within 30 days to 350 San Lorenzo Ave, Unit 2222, Coral Gables, Florida 33146. Choose Your New Item: Once we receive your original item, we'll guide you in selecting the perfect replacement. Whether it's a new color, a different size, or an entirely different product, we'll make sure it's just right for you. Enjoy Free Shipping: To make things even smoother, we'll ship the new item to you for free (applies to Ground shipping within the contiguous United States). Remember, your happiness is our priority. So if you have any questions or need assistance with an exchange, don't hesitate to reach out. We're here to make your Voyage experience extraordinary.