FAQ
The below Frequently Asked Questions (FAQ's) are some common questions and concerns of our customers.
Kids Spinner Luggage
$99.99
$99.99
Designed Especially for Kids. The ''Designer eOne' collection was created by Heys with the unique characteristics of children in mind, as it incorporates several design features that benefit children. These beautiful cases have eOne characters specially printed onto their hard-shell surfaces. There are a variety of unique character prints in this collection.
These eOne Spinner cases allow for more packing space than our traditional eOne kids luggage, while remaining extremely lightweight. This allows you to pack everything that your child will need while keeping the overall weight at a minimum. The spinner wheels deliver all the durability and smoothness of our full sized spinner luggage, yet are in a ki-friendly size so they will have no problem maneuvering their luggage through the airport. These case are also designed to be carry-on approved, saving you unwanted baggage fees while travelling by plane.
MATERIAL
Polycarbonate Composite
WHEELS
4 - 360° Spinner Wheels
HANDLE
Telescopic Handle System
EXPANDABLE
Non-Expandable
TSA LOCK
No
Specifications
- Dimensions: 18 x 12 x 9
- Weight: 4.1 lbs
- Capacity (Volume): Calculating...
- SKU: 16384-6059-00
Shipping
- Free standard shipping to contiguous USA
- Usually ships within 24 hours
- Free 2 hour delivery to Miami addresses. See FAQ for details.
Returns
- 30-day return policy. See FAQ for details
- Hassle-Free and Easy.
https://us.heys.com/pages/warranty-service?srsltid=AfmBOoogEnwXJ6nl35LWNM2WTBAQeBYTjcJBIXBqHj5Au3TDeOJibTXw
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Have a specific airline in mind?
If you’ve got a trip coming up (or a frequent flier status to maintain), use the chart below to see which carry-on will fit on your flights.
Keep in mind: Airline rules can change at any time, but don’t worry—we’ll do our best to keep it up to date.
| Airline | Size Allowance | Max Weight Per Piece |
|---|---|---|
| Aer Lingus | 18.5in x 13in x 8in | 15lbs (7kgs) |
| AeroFlot | 21.5in x 15.5in x 8in | 22lbs (10kgs) |
| Aeroméxico | 21.5in x 15.7in x 10in | 22lbs (10kgs) |
| AirTran | 24in x 16in x 10in | No Limit |
| Air Canada | 21.5in x 15.5in x 9in | No weight limit (must be manageable unassisted) |
| Air China | 22in x 15.7in x 8in | 11lbs (5kgs) |
| Air India | 22in x 14in x 10in | 17.6lbs (8kgs) |
| Air New Zealand | 22in x 14.5in x 9.4in | 15lbs (7kgs) |
| Air France | 21.7in x 13.8in x 9.9in | 26.5lbs (12kgs) |
| Alaska (& Horizon) | 22in x 14in x 9in | No Limit |
| Alitalia | 21.5in x 13.75in x 10in | 17.6lbs (8kgs) |
| All Nippon Airways | 22in x 16in x 10in | 22lbs (10kgs) |
| Allegiant | 22.04in x 14in x 9in | No Limit |
| American (& US Airways) | 22in x 14in x 9in | No Limit |
| Asiana | 21.5in x 15.5in x 8in | 22lbs (10kgs) |
| Austrian Airlines | 21.5in x 15.5in x 9in | 17.6lbs (8kgs) |
| British Airways | 22in x 18in x 10in | 51lbs (23kgs) |
| Cathay Pacific | 22in x 14in x 9in | 15lbs (7kgs) |
| Cebu Pacific Air | 22in x 14in x 10in | 11lbs (5kgs) |
| China Air | 22in x 14in x 9in | 15lbs (7kgs) |
| China Eastern | 22in x 16in x 8in | 22lbs (10kgs) |
| China Southern Airlines | 45in (length + width + height) | 11lbs (5kgs) |
| Delta | 22in x 14in x 9in | No Limit |
| EasyJet | 22in x 18in x 10in | No Limit |
| EasyJet Guaranteed | 19.6in x 15.7in x 7.8in | No Limit |
| El Al | 22in x 18in x 10in | 17lbs (8kgs) |
| Emirates | 22in x 15in x 8in | 15lbs (7kgs) |
| Etihad | 22in x 14in x 9in | 15lbs (7kgs) |
| Eva Air | 22in x 14in x 9in | 15lbs (7kgs) |
| Finnair | 22in x 16in x 9in | 17.5lbs (8kgs) |
| Frontier | 24in x 16in x 10in | 35lbs (15.8kgs) |
| Garuda | 22in x 14in x 9in | 15lbs (7kgs) |
| Hawaiian | 22in x 14in x 10in | 25lbs (12kgs) |
| Hong Kong Airlines | 22in x 14in x 9in | 15.4lbs (7kgs) |
| Iberia | 22in x 18in x 10in | 17.5lbs (8kgs) |
| Icelandair | 21.6in x 15.7in x 7.8in | 22lbs (10kgs) |
| Japan Airlines | 21.6in x 15.7in x 10in | 22lbs (10kgs) |
| Jet Blue | 22in x 14in x 9in | No Limit |
| Jetstar | 22in x 14in x 9in | 22lbs (10kgs) |
| KLM | 21.5in x 13.5in x 10in | 26lbs (12kgs) |
| Korean Air | 22in x 15.7in x 8in | 26lbs (12kgs) |
| LanChile | 21.6in x 13.5in x 10in | 17lbs (8kgs) |
| Lufthansa | 21.6in x 15.7in x 9in | 17lbs (8kgs) |
| Malaysia Airlines | 22in x 14in x 9in | 15lbs (7kgs) |
| Olympic Airlines | 21.6in x 15.7in x 9in | 17lbs (8kgs) |
| Philippine Airlines | 45in (length + width + height) | 15lbs (7kgs) |
| Qantas | 22in x 14in x 9in | 15lbs (7kgs) |
| Qatar | 20in x 15in x 10in | 15lbs (7kgs) |
| Ryanair | 21.6in x 15.7in x 8in | 22lbs (10kgs) |
| SAS | 22in x 16in x 9in | 17lbs (8kgs) |
| Singapore Airlines | 22in x 15in x 8in | 15lbs (7kgs) |
| South African Airways | 22in x 14in x 9in | 18lbs (8kgs) |
| Southwest | 24in x 16in x 10in | No Limit |
| Spirit | 22in x 18in x 10in | No Limit |
| SWISS | 22in x 15.7in x 9in | 18lbs (8kgs) |
| Thai Airways | 22in x 18in x 10in | 15lbs (7kgs) |
| Thomas Cook | 22in x 15.7in x 8in | 11lbs (5kgs) |
| Turkish Airlines | 22in x 15.7in x 9in | 17lbs (8kgs) |
| United | 22in x 14in x 9in | No Limit |
| Vietnam Airlines | 22in x 14in x 9in | 15lbs (7kgs) |
| Virgin Atlantic | 22in x 14in x 9in | 22lbs (10kgs) |
| WestJet | 21in x 15in x 9in | No Limit |
Shipping
Allow 1 business day for processing standard orders and 2 days for personalized orders.
Free Ground Shipping - 3-5 days transit Via FedEx, UPS, or USPS.
Free 3-Day Shipping - Select Products. Products with this option will have a tag indicating this on its listing page.
3-Day Transit Shipping - Calculated at checkout
2-Day Transit Shipping - Calculated at checkout
Overnight Shipping - Calculated at checkout
Shipments to Miami, Florida addresses will be delivered in under 2 hours. Minimum $200 purchase required.
Oversize Order Charge - Any product that weighs over 30 pounds may incur a $30 oversize order charge.
At Voyage, we value your time, so we aim to ship your order within 1-2 business days.
Shipments to Miami, Florida addresses can be delivered as fast as under an hour. Check each product page to see if this option is available.
Right now, we currently ship everywhere in the contiguous United States. Hawaii and Alaska orders are accepted at an additional charge calculated at checkout.
We do not ship to P.O Box addresses.
Can’t locate your order? We understand how frustrating that can be! Before reaching out, please take a moment to check these common areas:
- Side entrance
- Back patio
- Garage or driveway
- Nearby bushes or landscaping
Additionally, ask your neighbors if they might have received the package on your behalf. If the package is still missing after three days, feel free to contact us, and we’ll assist you in resolving the issue.
Incorrect Addresses or Refused Deliveries
At Voyage, we cannot take responsibility for packages lost due to incorrect shipping details provided at checkout. Examples include:
- Incorrect apartment or house numbers
- Mistyped street names
- Any other errors in the address
We are also not liable for packages that were refused or left unclaimed. In such cases, we recommend contacting the shipping carrier directly with your tracking information and full name to address the matter.
Marked as Delivered but Not Received
If your tracking information shows that the package has been delivered but you haven’t received it, we’re here to help. We can assist you in filing a claim with the carrier.
- Please notify us within 7 business days of the delivery status update to begin the claims process.
Important: Filing a claim does not ensure a replacement or refund. The final resolution depends on the carrier's investigation and their findings.
Order Questions
Tracking your order is simple and convenient. Once your order is shipped, we'll send you an email with tracking information. You can also log into your Voyage account anytime to check the status.
We understand that sometimes things change. If you need to modify or cancel your order, just contact our friendly customer service at (888) 844-4145 as soon as possible. We'll do our best to accommodate your request.
At Voyage, we want to make sure you get the best deal possible. If you find the same item offered at a lower price on another website simply contact us with the details, and we'll take care of the rest. We might even be able to beat it!
Looking for a sweet deal on volume or corporate purchases? You've come to the right place! We're all about finding the perfect fit for your budget, and we'd be thrilled to put together a customized quote just for you. So, go ahead and drop us a line at hello@voyageluggage.com. Whether you know exactly what you want or need a little guidance, we're here, ready to make your next travel experience a breeze.
Returns and Exchanges
If you are not satisfied with your purchase, you may return unused and undamaged items within 30 days for a full refund.
Sale products are final and are non refundable.
Returns are free if there was an error or mistake committed on our end.
For all other returns, the cost of the return label will be deducted from your refund. The cost of the label will be dependent on location and the size and weight of the product as determined by the lowest cost shipping carrier price.
Your refund will include the original price of the product and any applicable taxes, minus the cost of the return label if applicable.
Click the Return link at the top of the page to submit your return request. Or if you prefer, you may contact us at hello@voyageluggage.com, and we will provide you with a prepaid return label
You can navigate to the Support page at the top, contact us, or simply click this link and enter your order number.
Contact Us:
Contact us by phone (888)844-4145, use our chat box, contact form or email us at hello@voyageluggage.com. Here we will select a replacement item and determine if there is a difference in cost.
Send Back the Original Item:
You'll need to send back the original, unused item within 30 days.
Choose Your New Item:
Once we receive your original item, we'll guide you in selecting the perfect replacement. Whether it's a new color, a different size, or an entirely different product, we'll make sure it's just right for you.
Enjoy Free Shipping:
To make things even smoother, we'll ship the new item to you for free (applies to Ground shipping within the contiguous United States). Remember, your happiness is our priority. So if you have any questions or need assistance with an exchange, don't hesitate to reach out. We're here to make your Voyage experience extraordinary.