Warranty & Repairs

Voyage Customer Care

A clearer route to warranty and repair help.

Start in the right place and arrive prepared. Voyage Luggage is a multi-brand retailer, so warranty eligibility, claim decisions, repair options, costs, and timelines vary by manufacturer, product, and type of damage.

Find your brand Contact Voyage
Coverage variesEach manufacturer sets its own terms and exclusions.
Proof may be requiredKeep your receipt, order number, and product details ready.
The brand decidesThe manufacturer makes the final coverage and remedy decision.

How it works

Your clearest route to help

A little preparation helps the brand or service team understand the issue and advise you on the next available step. Submitting information does not guarantee warranty coverage, repair, replacement, or reimbursement.

  1. Identify the item

    Confirm the brand, product name or model, and any serial, tracer, batch, or registration number on the item.

  2. Gather your records

    Have your Voyage order number or receipt available. If it was purchased elsewhere, keep that retailer's proof of purchase.

  3. Document the damage

    Take clear photos of the complete item, the product label, and close-ups of the affected area. Note when and how it happened.

  4. Choose the right route

    Open the relevant brand guide below. If the brand is not listed or you are unsure, contact Voyage for routing help.

Before you contact us

Build a complete case

Requirements differ by brand, but these details are commonly useful. A manufacturer may request additional information after reviewing the issue.

  • Proof of purchaseVoyage order number, store receipt, or other authorized-retailer receipt.
  • Product detailsBrand, model, size, color, and any serial, batch, or tracer number.
  • Clear photographsFull item, product label, damaged area, and more than one angle when useful.
  • Issue descriptionWhat failed, when it happened, how it happened, and whether the item is still usable.

Brand warranty directory

Find your manufacturer

Select a brand to review the information currently available through Voyage. These pages are guides, not coverage approvals. Manufacturer policies can change, and the manufacturer's current terms and claim decision control.

Carl FriedrikView brand guide Eagle CreekView brand guide EastpakView brand guide FjällrävenView brand guide JanSportView brand guide KiplingView brand guide NomaticView brand guide Ricardo Beverly HillsView brand guide SecridView brand guide SWISSGEARView brand guide TUMIView brand guide VictorinoxView brand guide Brand not listed?Ask Voyage for help

Need another route?

Talk with the Voyage team

We can help identify the product, locate available brand information, and explain the next route we know about. Voyage assistance does not expand a manufacturer's warranty or guarantee that an item can be repaired.

Online help

Send the details first

Use our contact page and include the brand, model, proof of purchase, damage description, and clear photos when requested.

Contact Voyage

In-person guidance

Find a Voyage location

Review our current store locations. Contact the team before bringing an item in because services and intake options can vary by brand and location.

Find a store

Common questions

Warranty & repair FAQ

The answers below are general guidance. The manufacturer's current written policy is the controlling source for a specific product or claim.

Does Voyage provide the warranty?

Voyage Luggage is a multi-brand retailer. A product may include a warranty offered by its manufacturer. Coverage, exclusions, claim approval, and the available remedy are determined under that manufacturer's terms.

Can Voyage repair my luggage?

Repair availability varies by brand, model, product age, part availability, damage type, and location. Contact us with the item details before visiting or shipping anything. We will share the routing information available to us, but we cannot promise that a repair will be offered.

What if my brand is not listed?

Use the Voyage contact page with the brand, model, proof of purchase, and a description of the issue. We can help look for an appropriate manufacturer or service route. If no route is available, we will say so.

What if an airline damaged my bag?

Report the damage to the airline or carrier promptly and retain all claim documents. Carrier deadlines vary, and airline or transit damage is often handled separately from a product warranty.

Do I need proof of purchase?

Many manufacturers require a receipt or other proof that the item was purchased from an authorized retailer. Requirements differ by brand, so include your Voyage order number or receipt whenever possible.

Should I bring the item to a Voyage store?

Contact the store or customer-care team first. Not every location can accept every brand or item for inspection, drop-off, or repair routing, and an in-store review does not confirm warranty coverage.

Voyage Luggage does not make a coverage determination on behalf of a manufacturer unless expressly authorized to do so for the specific brand and claim. Manufacturer policies, parts availability, shipping requirements, service fees, and processing times may change. Review the manufacturer's current terms before sending an item or incurring any expense.