LIMITED LIFETIME WARRANTY POLICY AND GUIDELINES

Trust is built over time, so for more than 50 years JanSport has designed packs that last, to go everywhere you go, see what you see, and carry what you need. We stand by the quality and durability of every pack we make, and since we’ve been doing that since 1967, that is a guarantee you can stand by.

We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your pack wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience. JanSport branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions identified below.

This warranty applies to all JanSport branded equipment only (e.g., packs, bags, pouches, totes, cases). The warranty does not apply to tee shirts, beanies, hats, pins, patches, face masks, facial coverings, or related accessories. Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. 

HOW TO START A WARRANTY CLAIM:

1.      Fill out warranty claim form by downloading the form below 

2.      Print out your claim form 

3.      Package your warranty claim item with your form enclosed inside - make sure to remove all items before shipping! 

4.      All shipping to Warranty must be pre-paid and insured via the shipping service of your choosing (please keep your tracking info for your records).

5.      Typical turnaround is at 3 weeks but can stretch to 6 during peak timeframe, then your item will be shipped back free of charge 

6.      If the team is not able to repair your warranty item, they will either return your item to you or issue a gift card, so you may replace the item by ordering on our website-please make sure to select your preference on the warranty claim form