We offer a lifetime warranty covering repairs or replacements for functional damages. Broadly, this means issues that prevent you from using the product. If your item has functional damage we will assess and provide either a repair or a replacement.

This includes all stitching, zips, metalwork, and handles. 

The lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse, or damages caused by negligence.

Airline Damage

In the event of airline damage, airline claims usually need to be reported to the airline within a set timeframe so we recommend contacting the airline immediately. If you do not receive compensation or the airline does not respond within 14 days,  please contact us and we will do everything we can to help.

Please get in touch with us here regarding any functional damage.

To make a warranty claim, you will need to follow this link

If you need further information on locating a batch number, please click here

After submission, our team will determine whether the defect is covered by our warranty. If this is the case, we will repair or replace the product. 

Repair

We cover the cost of repairing your item if it is within our warranty terms and falls under eligible repairs. We also ship it back to you at no additional charge.

You will be responsible for covering the cost of shipping the item to our service center for repair. We recommend using a trackable shipping method and ensuring the item is securely packaged. 

Replacement

If the fault can't be repaired and it falls under warranty terms, we will offer you a replacement.

Our commitment to quality means we regularly enhance our products with new features, materials, or designs. This means your replacement item may include improvements or changes that enhance durability, functionality, or aesthetics.

For the most up-to-date information on our current product offerings, including specifications and features, please refer to our website. This will give you an idea of the current version of the product you will receive as a replacement.

We offer a lifetime warranty covering repairs or replacements for functional damages. Broadly, this means issues that prevent you from using the product. If your item has functional damage we will assess and provide either a repair or a replacement.

This includes all stitching, zips, metalwork, and handles. Please note, this warranty does not cover the natural ageing of materials or normal wear and tear.

Lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse, or damages caused by negligence.

Airline Damage

In the event of airline damage, airline claims usually need to be reported to the airline within a set timeframe so we recommend contacting the airline immediately. If you do not receive compensation or the airline does not respond within 14 days,  please contact us and we will do everything we can to help.

Please get in touch with us here regarding any functional damage.