Heys The Puffer Backpack

Allow 1 business day for processing for all standard orders and 2 days for personalized orders.

[Free Ground Shipping] - 3 to 5 days transit Via FedEx, UPS, or USPS.

[Free 1-Day Local Shipping] - Florida Addresses only. Eligible products will have this selection at Checkout.

[Free 3-Day Shipping] - Select Products. Products with this option will have a tag indicating this on its listing page.

[3-Day Transit Shipping] - Calculated at checkout 

[2-Day Transit Shipping] - Calculated at checkout 

[Overnight Shipping] - Calculated at checkout

Shipments
to Miami, Florida addresses can be delivered in under 2 hours. Minimum
$150 purchase required. Contact us after you submit your order at (888)
844-4145 or hello@voyageluggage.com

Oversize Order Charge - Any product that weighs over 30 pounds may incur a $30 oversize order charge.

At Voyage, we value your time, so we aim to ship your order within 1-2 business days. 

Shipments to Miami, Florida addresses can be delivered as fast as under an hour. Check each product page to see if this option is available. Or please reach out to confirm.

Right now, we currently ship everywhere in the contiguous United States. Hawaii and Alaska orders are accepted at an additional charge calculated at checkout.

We do not ship to P.O Box addresses.

Can’t locate your order? We understand how frustrating that can be! Before reaching out, please take a moment to check these common areas:

• Side entrance
• Back patio
• Garage or driveway
• Nearby bushes or landscaping
  

Additionally, ask your neighbors if they might have received the package on your behalf. If the package is still missing after three days, feel free to contact us, and we’ll assist you in resolving the issue.

Incorrect Addresses or Refused Deliveries

At Voyage, we cannot take responsibility for packages lost due to incorrect shipping details provided at checkout. Examples include:

• Incorrect apartment or house numbers
• Mistyped street names
• Any other errors in the address

We are also not liable for packages that were refused or left unclaimed. In such cases, we recommend contacting the shipping carrier directly with your tracking information and full name to address the matter.

Marked as Delivered but Not Received

If your tracking information shows that the package has been delivered but you haven’t received it, we’re here to help. We can assist you in filing a claim with the carrier.

• Please notify us within 7 business days of the delivery status update to begin the claims process.

Important: Filing a claim does not ensure a replacement or refund. The final resolution depends on the carrier's investigation and their findings.

Tracking your order is simple and convenient. Once your order is shipped, we'll send you an email with tracking information. You can also log into your Voyage account anytime to check the status.

We understand that sometimes things change. If you need to modify or cancel your order, just contact our friendly customer service at (305) 998-0687 as soon as possible. We'll do our best to accommodate your request.

At Voyage, we want to make sure you get the best deal possible. If you find the same item offered at a lower price on another website simply contact us with the details, and we'll take care of the rest. We might even be able to beat it!

Looking for a sweet deal on volume or corporate purchases? You've come to the right place! We're all about finding the perfect fit for your budget, and we'd be thrilled to put together a customized quote just for you. So, go ahead and drop us a line at hello@voyageluggage.com. Whether you know exactly what you want or need a little guidance, we're here, ready to make your next travel experience a breeze.