FAQ

Whatare your return and exchange policy?

If you are not satisfied with the product, you can return or exchange it within 30 days of purchase – no ifs, buts, or asterisks.

 

 

Do the suitcases have a warranty or guarantee?

Yes! We provide a lifetime guarantee on our bags that covers any damage to the shell, wheels, handles, zippers, and many other functional elements of our luggage.

 

 

When will I receive my order?

You will typically receive your order with three business days. Our team takes their much-deserved break on public holidays and weekends, so please do not count any off-days for shipping.

 

 

Can I cancel the order after I've placed it?

Our team moves very quickly to make sure your order reaches on time, which means that we cannot cancel the order once it is placed.

 

 

How do I make a return?

Super easy! Simply head to our Contact Us page and we'll immediately reach out to you. You will be guided by our customer service team.

 

 

Where can I buy Voyage Luggage products?

You can buy Voyage Luggage products at voyageluggage.com. Our products are also available at retail stores at the following places:

Aventura Mall

19575 Biscayne Blvd
1119
Aventura, FL 33180
(786) 440-7810

 

Dadeland Mall
7535 N Kendall Dr
2370
Miami, FL 33156
(786) 773-3527

 

Merrick Park
350 San Lorenzo Ave
2222
Miami, FL 33146
(305) 774-0798

 

The Travel Store
401 Biscayne Blvd
N245
Miami, FL 33132
(786) 773-3006

 

The Travel Store II
401 Biscayne Blvd
S132
Miami, FL 33132
(786) 536-2364